In this case you may face the problem – you have a ticket, but your place is already taken. EU legislation EC 261, provides for up to 600 compensation for such cases.
| Destination/Airline origin | Registered in EU | Registered outside EU |
|---|---|---|
| Less than 1500km | More than 3 hours | EUR 250 |
| 1500-3500km ourside EU | More than 3 hours | EUR 400 |
| More than 3500km outside EU | More than 3 hours | EUR 600 |
| Less than 1500km | less than 3 hours | EUR 125 |
| 1500-3500km ourside EU | less than 3 hours | EUR 200 |
| More than 3500km outside EU | less than 3 hours | EUR 300 |
Even if the flight was delayed during the business visit and the ticket was purchased by your employer, you have the right to receive compensation as a victim passenger and not a ticket buyer.
The EC 261 law imposes obligation to airline. You as a delayed flight passenger, carrier must provide you with meals and refreshments during the delay as well as access to communications. You also have the right to request international call, send mail or fax and stay in hotel.
During the delayed flight, you have the option of a different flight, you have the right to request an alternative flight operator to purchase an alternative ticket. This is also possible even if the new flight class exceeds the ticket class you purchased on the delayed flight.
When your flight is delayed, your airline may offer you compensation in the form of flight vouchers. But be careful – in accordance with the legislation, with the passenger voucher you refuse to accept financial compensation in the future.
