Our service fee is 25%, which will be deducted from Flight Compensation.
Flyinspectors works on a 'no win, no fee' basis. So if we don’t win the case, we won’t charge you any fee for our services — that’s part of Flyinspectors promise.
Yes, we can transfer money, in case, you will provide the ID card of the person to whom we should make the transfer.
The amount of compensation depends on the distance of your flight between airports:
To start the case is required the copies of the ticket and the passport. We will prepare the following documentation: Declaration of Assignment, POA and Agreement.
The compensation is eligible to claim in case of the following circumstances:
Following situations are not subject of compensation:
Yes, if you have saved your receipts, you can request reimbursement from the airline.
You can fill out an electronic application on our website, or you can also contact us by email or Facebook page.
A complaint can be filed with a single application, or each passenger can apply to us individually.
This fact will not affect future relations with the airline.
Yes, compensation is possible. In the event of a delayed/cancelled flight, the airline is obligated to provide the passenger with food, drinks, telephone calls, and, if necessary, accommodation.
After receiving the documentation, a case is opened with the airline immediately. The procedure takes from 2 weeks to 1 month. In case of a positive response, the money is transferred within 14 working days. Our employee will inform you of any news during the process. Please note that in some cases, less time is required to review the case, however, there are cases when the process is delayed.
The airline has the right to reduce the amount of compensation by 50% if the passenger is offered an alternative flight route to the final destination and if the arrival time is less than 3 hours.
Our team is working tirelessly to get a response as soon as possible, however, the process involves a third party with whom coordination is required, such as the airline and official state enforcement agencies. Accordingly, in some cases, the issue may take less time to resolve, while in other cases, the process may be delayed.
In the event that the denial is due to overbooking, you can of course claim compensation. If the reason is due to your delay or insufficient documentation, compensation will not be possible. However, you can contact the airline, and it is possible that the airline will offer you a voucher, a discount on subsequent flights, etc. as a goodwill gesture.
A power of attorney is required in order for us to handle the case with the airline on your behalf and receive compensation. The power of attorney applies only to the specific case and becomes invalid upon completion.
The document must be filled out with a blue pen. In the location field, indicate the city where you are located, the address, the date when the data will be filled out and the signature. The signature must match the one in the passport.
From our side, we only request the documentation that is necessary to open a case with the airline. Our company cares about protecting your personal safety, therefore the documentation is stored securely in our database, the documentation is sent only to those persons who are involved in the dispute and help you receive compensation. Our system is protected by EU data protection regulation.
In the case of minors, the parent/guardian signs.
Extraordinary circumstances refer to any events outside of the airline’s control that have resulted in a flight disruption. These are situations where disruption could not have been avoided, even if the airline had taken all reasonable measures.
If you missed a connecting flight, you are entitled to compensation if your situation meets one of the following criteria: You had one or more connecting flights under the same booking. A delayed flight causes you to miss your connection and arrive at your final destination 3 or more hours later than scheduled. If the delay or cancellation was not due to an extraordinary circumstance.
If the airline informs you of your flight cancellation less than 14 days ahead of your scheduled departure, then you are entitled to compensation. Yes, flights disrupted by extreme weather conditions are not eligible for compensation. Airlines may cancel or delay flights if environmental conditions could affect their passengers’ safety. Extreme weather falls under extraordinary circumstances and is, therefore, beyond the airline’s control. Thought, we will look through each case and ask for compensation accordingly.
The compensation follows the passenger – not who paid for the ticket. If you’re late on a trip, you as a passenger can claim compensation.
