"Agreement" is a contract between the passenger and Flyinspectors LTD, signed by the passenger electronically or physically.
The Parties are guided by the Chicago Convention of December 7, 1944 on International Civil Aviation; the Montreal Convention of May 28, 1999 for the Unification of certain rules for international carriage by air; the Brussels Agreement of December 2, 2010 on the establishment of a Common Aviation Area between the EU and its Member States and Georgia; Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91; the Civil Code of Georgia; the Air Code of Georgia; the Law of Georgia on Private International Law; Order No. 122 of the Director of the LEPL – Civil Aviation Agency dated 17 July, 2012 on the Approval of “The Rule on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights” and other applicable normative acts, as well as the terms specified in this Agreement.
According to the Agreement, the passenger (“Client”) fully assigns and transfers the claim against the airline arising from an incident on a specific flight (flight cancellation, long delay, denied boarding, loss/delay/damage of baggage or disruption in transportation) to Flyinspectors LTD (“Claimant”).
The full transfer of the claim against the airline includes having the right to request and receive both financial compensation and additional expenses.
Flyinspectors LTD is authorized to request and receive, on its own behalf, financial compensation and/or additional expenses, which are established for the client on the basis of the normative acts specified in the agreement
Within the framework of the Agreement, Flyinspectors LTD takes responsibility to provide the passenger with appropriate services to receive compensation for damage caused by the operating air-carrier.
Flyinspectors LTD reserves the right to retain 25% of the full compensation when successful in collecting the compensation.
The passenger takes responsibility to provide Flyinspectors LTD with any information necessary for the processing of the case.
If the passenger, before/after signing the aforementioned Agreement, has applied to the airline for compensation or refund of any additional expences on his/her own or through another legal entity, Flyinspectors LTD reserves the right to retain 35% of the full compensation upon receiving the compensation from the operating air-carrier. If the passenger provides Flyinspectors LTD with incomplete or incorrect information regarding the above-mentioned circumstances, Flyinspectors LTD reserves right to retain 45% of the total compensation. In the event that resolution of the dispute requires the matter to be referred to a court and/or another official alternative dispute resolution body, the service provider reserves the right to increase by 10% the percentage rates.
If the airline has transferred the compensation directly to the passenger, the passenger must pay the agreed service fee to Flyinspectors LTD no later than 5 (five) business days after the transaction is made by the air-carrier. This rule applies even if the passenger, before/after signing the contract, applied to the airline for compensation himself/herself or through another legal entity, if the agreement between the passenger and Flyinspectors LTD has not been terminated.
In case of violation of the terms and conditions of the Agreement, the passenger will be charged a penalty of 0.5% of the total amount transferred by the airline for each subsequent day from the sixth business day up to one month.
Amendments to the agreement are possible to be made only in written form and based on mutual consent.
The agreement can be terminated both bilaterally and unilaterally at the initiative of one of the parties.
In the event of termination of the Agreement, Flyinspectors LTD reserves the right to retain 25% of the compensation received and transfer the remaining amount back to the air-carrier.
Any dispute arising between the parties shall be resolved by mutual agreement. In the event of failure to reach an agreement, the dispute shall be resolved by the court in accordance with the current legislation of Georgia.
The Agreement shall enter into force upon signature by the parties.
By signing the Agreement electronically or physically, the Passenger agrees to the collection, use, transfer or other processing of personal data by Flyinspectors LTD.
The Passenger's consent to this Policy and provision of data is legally binding consent to such use.
Flyinspectors LTD may use the Passenger's data for various purposes, including (but not limited to):
• to identify the passenger • to receive compensation for damages caused to the passenger by the operating air-carrier and to properly fulfill its obligations • to comply with various regulations, laws, rules or codes • to conduct proceedings at a court or aviation agency • to detect, prevent and eliminate technical problems • to any other purpose for which the passenger provides information
Passenger’s personal data is stored for the period necessary to achieve the purposes for which it was collected, or as required by law.
Flyinspectors LTD will stop storing data from the moment it is reasonably likely that its storage no longer serves the purposes for which it was collected and is no longer necessary for business or legal purposes.
Minors’ data is processed only in accordance with the wishes of the parent/guardian.
If you are not located in Georgia, please note that the information you provide will be transferred to and processed in Georgia.
